Google Analytics is undoubtedly one of the most popular web analytics services available. However, as a team that relies on real-time data for our business operations, we’ve grown increasingly frustrated with the limitations of Google Analytics real-time data and the difficulty of reaching their support team. That’s why we decided to develop our own alternative, and in this article, we’ll explore the key reasons behind our decision.
Firstly, the real-time data provided by Google Analytics has simply been unreliable for us. We’ve noticed discrepancies between what’s reported in the real-time view and what’s reflected in the standard reports, making it difficult to trust the accuracy of the data. Moreover, there have been instances where the real-time data simply fails to load or refresh, leaving us in the dark about what’s happening on our website.
Adding to the frustration is the challenge of reaching Google Analytics support when we encounter these issues. The support team is difficult to contact, and response times can be slow. Even when we do manage to get in touch, it’s often a challenge to get the support we need to resolve the issue at hand. This lack of responsiveness has been a major pain point for us.
Recognizing the limitations of Google Analytics, we decided to develop our own alternative that addresses the shortcomings we’ve experienced. Our new solution provides reliable and accurate real-time data that we can trust, without the inconsistencies and gaps we’ve seen with Google Analytics. We’ve also put a strong emphasis on responsive customer support, making it easy for our users to get the help they need when they need it.
In summary, while Google Analytics is a widely used and respected web analytics service, its real-time data and support systems have let us down. By building our own alternative, we’re able to provide the reliable, accurate, and responsive service that we need to make informed decisions in real-time. We’re excited to offer this solution to others who may be experiencing similar frustrations, and we’re committed to continually improving and enhancing our service to meet the needs of our users.